Telco price wars hit BPO margins

The plethora of new pricing schemes from telecom companies, like ‘one paisa per second’ billing, has squeezed the margins of their business process outsourcing (BPO) partners. Telcos typically outsource work on customer service (voice) and some back-office operations. BPOs get 70 per cent of their revenue from voice alone. However, Indian telcos are witnessing a dip... Continue Reading

Business Process Outsourcing Flows into the Business World

Business is improving through time. Firms implement strategies and design business procedures that will lead to a more productive operation. Nowadays, the use of information technology or IT is very useful especially in the business world. IT makes Business Process Outsourcing (BPO) possible. Business Process Outsourcing is the process of transmitting various operational activities and other... Continue Reading

Business Process Outsourcing Solutions for Your Recurring Problems

In every organization, there is at least one problem that it cannot solve by itself. Problems like these are exactly the reason why you should look into Business Process Outsourcing solutions. Not only will you save your company from possible financial drought and ruin, you will also solve a problem that is always recurring, but... Continue Reading