Telco price wars hit BPO margins
The plethora of new pricing schemes from telecom companies, like ‘one paisa per second’ billing, has squeezed the margins of their business process outsourcing (BPO) partners.
Telcos typically outsource work on customer service (voice) and some back-office operations. BPOs get 70 per cent of their revenue from voice alone. However, Indian telcos are witnessing a dip in volumes and calls due to the pricing and other wars for customer share in an already crowded market. Telcos are now asking their BPO partners for price reductions of 9-15 per cent to protect their own margins.
Read more Here:
http://www.business-standard.com/india/news/telco-price-wars-hit-bpo-margins/387691/
Posted in BPO Solutions on March 6, 2010 - 1:55 am by admin |
