Largest BPO Companies
Secrets of the Sourcing Superstars: The Largest BPO Companies
Many companies, from the small to those that belong in the fortune 50 list are turning to business process outsourcing companies for many aspects in their companies’ operations. Thus, anywhere in the globe, BPO companies are on the roll with profits ever increasing and volume of business on a flow. However, there are top performers in the industry. What do you think are the secrets to the success of these outsourcing superstars? What does it take to be among largest BPO companies?
Employee Satisfaction
As with any company, a good human resource management strategy is key to a successful business operation. Elements do not stop at giving generous compensations. The working environment, co-worker relationships and a lot of non – monetary elements play as well. Every HR manager in any company knows this. But for a BPO company, it is another ballgame. Because it is a very labor – intensive kind of business, an HR nightmare is not far behind. Medium – scale companies may manage up to more than 5,000 workers in a single facility. However, the BPO biggies, both from the US and India, must have cooked up a recipe for a successful HR management. Not only are they performing very well in the business front. Many of the largest BPO companies are often cited as the most preferred employer or “dream employer” by employees.
Global Operations
The American and British biggies have in the recent years been putting up facilities in third world countries, especially in India and the Philippines. These two countries both have a big English speaking population, and is therefore the natural choice for a BPO company. However, one would wonder why the need for these BPO giants to bring their business offshore? Obviously, the cost of labor in these countries is cheaper compared to that of the US and the UK. Since a BPO is naturally a labor intensive affair, operating in these countries brings costs down and allows them to offer more competitive rates to their clients. This gives them a big edge in terms of market capture.
Aside from taking advantage of the lesser human resource cost in these countries, a global operation across many countries gives a sense of company stability and durability. This adds to the credibility of the company as a global solutions provider.
So there goes, those who are top in the BPO games, the largest BPO companies, share these common traits. First, they treat their customers well, then they are adept in looking for ways to drive costs down and make their clients happy.
Posted in BPO Companies on June 23, 2010 - 4:49 am by admin |
