BPO Company in India: Why It’s such a Hit

The business process outsourcing (BPO) industry is experiencing an immense growth in the past decade. More and more companies, organizations and businesses see the benefits of outsourcing their activities to BPO companies. When it comes to outsourcing, India is probably the leading nation in the industry. According to World Bank and Goldman Sachs, Indian BPO companies will account for 80 percent of the industry by 2020.

An English Speaking Population

India is one of the English speaking nations in the world. Their proficiency in the language gives them an edge in communicating with their clients and with their clients’ customers. This allows them to give better services to both clients and customers.

Their ability to speak the language articulately goes way back to the nation’s history. The country was once under the colonial rule of Britain. During the course of the rule, the country gained knowledge of the language and eventually learned how to speak and write it. According to statistics, India is the second largest nation in the world to speak English (second only to the United States). Apart from this, Indians are said to speak a variety of accents such as American, Canadian, British and Australian. This makes BPO company in India such an attraction to clients all over the world.

Other Languages

India acknowledges the growth of the BPO industry. More and more outsourcing companies are being put up across the globe. One of the recent set ups are those in East Asia and continental Europe. As such, Indian BPO employees are starting to learn foreign languages such as Spanish, German, French, Japanese and Korean. By being equipped with these languages, employees of a BPO company in India can serve their clients and the customers of their clients who are based in these countries better.

Cost Saving

Probably the most important reason why clients go for the BPO company in India is the cost saving implication of outsourcing their business activities to the company. The currency of the country is set at an exchange rate of 50 rupees to 1 US dollar. Indians are also said to have lower cost of living compared to other nations. Furthermore, employees from India settle for jobs with salary of only 25 percent of those earned by westerners. Most would probably have second thoughts of hiring a company based in a third world nation. Clients, however, need not worry about the efficiency and competence of those working in outsourcing companies based in India.

Posted in BPO Companies  on July 1, 2010 - 6:36 am by admin  |