BPO

Archive for January, 2009

Outsourcing is a great way to cut costs. The problem with it is that since it was conceptualized, a lot of relationships between the buyer and supplier have become tainted and are viewed as being adversaries. This becomes the pitfall of outsourcing and there is not other way to go but down when a relationship becomes sour and is filled with distrust. The good news is that there are ways to avoid this to keep a cordial relationship between the buyer and supplier.

Better Solutions

In any partnership, there will always be a balance between risk and reward. Both parties must be willing to base their contract on both of them. Bottom line, they should agree upon what is fair to both parties concerned.

The supplier’s side

You can say that the relationship between the buyer and supplier are two sides of the coin. They may be facing different directions but are still part of the same coin. Of course the supplier is in it to make money, but they would like to operate as a partner instead of a vendor. The supplier must be able to establish a relationship where they are able to customize their services so that the needs of the buyer are met.

The buyer’s side

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